Key Account Manager - (Bilingual) Valoroo Puebla, Venustiano Carranza, D.F., Venustiano Carranza, Ciudad de México; Ciudad de México, MX
Job Title: Key Account Manager (Bilingual)

Industry: 3PL / Third-Party Logistics

Reports To: General Manager

Job Type: Full-Time

Position Summary
The Key Account Manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on site at the customer. The Key Account Manager is also responsible for the daily execution of import/export container movements, coordinating terminal appointments, and managing the physical yard. This role bridges the gap between drivers, yard operations, and the customer, ensuring on-time delivery, meeting all expectations and KPI’s of the customer while minimizing demurrage/detention fees, and maximizing profitability.

Key Responsibilities
Customer Facing & Account Management
- Primary Contact: Serve as the main point of contact for assigned clients regarding container status, last-minute changes, and issue resolution.




- Customer Meetings: Attend regular client meetings (in-person) to review Key Performance Indicators (KPIs), such as on-time pickup/delivery, detention, and hot container turn times.
- Proactive Communication: Inform customers of delays, port congestion, or chassis shortages before they impact the supply chain.
- Relationship Building: Strengthen client relationships through professional, empathetic, and responsive service.
- Account Growth: Work with customers and identify new opportunities to further grow the account.

Drayage Dispatching & Operational Leadership
- Dispatcher Team Leadership: Supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching.
- Carrier Management: Schedule and dispatch carriers to port terminals, rail ramps, and customer locations.
- Performance Monitoring: Monitor drivers' real-time locations t

📌 Key Account Manager (Veracruz)
🏢 Valoroo
📍 Veracruz