Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Sr Application Developer, Integrations Mexico (Virtual Office)Role Overview: Build the integration foundation that keeps Genesys critical business processes connected, reliable, and ready for AI-enabled automation. As a Sr Application Developer, Integrations, you will own cloud-native solutions that move data and actions securely across Salesforce, Zuora Billing, Workday, and the AWS services supporting the Order-to-Cash lifecycle. You will shape integrations end to end, from architecture and API or event design through deployment,



observability, and production support. Using AWS serverless technologies, API-led patterns, and event-driven architectures, you will improve the accuracy, scalability, and resilience of business-critical data flows while helping teams deliver change with confidence. You will also extend AI capabilities into enterprise workflows using Amazon Bedrock, AWS AI services, SageMaker-hosted models, retrieval-augmented generation (RAG), and Model Context Protocol (MCP). Your work will give AI systems governed access to enterprise data and actions while applying the guardrails, evaluation, PII protections, observability, and cost controls required for responsible production use. This role offers direct exposure to enterprise-wide initiatives spanning finance, sales, billing, platform engineering, and AI. You will influence integration standards, partner across technical and business teams, and expand

📌 Sr Application Developer, Integrations (México)
🏢 Genesys
📍 México