Client Services Associate II - Hybrid - Mexico
ICON is a integral healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The role is within the Author Collaboration Unit department, at Mapi Research Trust (in collaboration with ICON plc).

Mapi Research Trust is a non-profit organization facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly for Clinical Outcome Assessments (COAs).

What You Will Do:

Analyze and standardize material (originals, translations) as per processes and handle all communication and translation deliveries.
- Interface with Copyright holders of COAs, receive and routing requests, and facilitating discussions with operations and/or scientific personnel as needed.
- Liaise between Developers/Copyright holders, operations and customer service team.




- Coordinate discussions with Copyright holders as required.
- Support other Client Services and BD staff in multi-service bid defenses.
- Clarify complex contract specifications with Account Manager/Executive (where applicable) and Copyright holders and manage electronic document signatures.
- Develop and maintain filing and tracking tools in accordance with accepted practice.
- Knowledge management: Management of translation and original source files and data storage.
- Collect and analyze data from internal and external databases, authors.
- Assist AM/AE in account management activities (BRM and report activities)
- Upstream information searches related to COA author accounts to assist Account Managers in business development activities.

Your Profile:
- 3-5 years of experience, business analysis, operational support, or equivalent positions.
- Linguistic Validation backg

📌 Client Services Associate II (Ciudad de México)
🏢 IRE
📍 Ciudad de México