Role Overview
Amplify is looking for a Customer Success Manager to own the merchant relationship from onboarding through long-term growth. You'll guide new customers to a successful launch, then partner with them to drive adoption, AOV lift, and retention over time. This is a customer-facing role for someone who loves working directly with Shopify merchants and making sure they win.

You'll run onboarding and check-in calls over Zoom, help configure Amplify for customer stores, and proactively surface opportunities to expand each merchant's bundle strategy. You'll work closely with Product and Engineering in a fast-paced, fully remote environment.

Key Responsibilities
- Lead onboarding calls and get new customers live smoothly
- Own the end-to-end onboarding process from initial setup to go-live
- Proactively check in to drive adoption, AOV lift, and retention
- Spot opportunities to expand bundle and upsell strategies, and bring them to merchants
- Help configure Amplify in customer Shopify stores and troubleshoot common issues




- Implement and customize Amplify using HTML and CSS when needed
- Clearly explain how things work to non-technical customers
- Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs
- Document customer configurations, edge cases, and success playbooks
- Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements
- Excellent written and spoken English with confidence leading customer-facing Zoom calls
- 2+ years in customer success, account management, or a similar customer-facing role
- Proactive and self-directed: you reach out before you're asked
- A track record of driving retention, adoption, or account growth
- Strong attention to detail and comfort working in live customer environments
- Customer-first mindset with patience and empathy
- Ability to manage live meetings and asynchronous work
- Reliable internet connection and a quiet remote work environment
- Av

📌 Customer Success Manager – U.S. business hours (México)
🏢 Open Roles
📍 México