Industry/SectorNot ApplicableSpecialismCustomerManagement LevelSenior AssociateJob Description & SummaryThe OpportunityJoin our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions.
You'll work at the heart of general teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration.
We'll help you grow your skills so you can go further.
With hands‐on learning, cutting‐edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.As a Senior Associate in the Acceleration Center - Commercial & Service Excellence (CSX) - Contact Center Operations, you will play a pivotal role in enhancing customer experiences by analyzing client needs and developing customer‐centric solutions.
Within our Advisory practice, you will focus on creating seamless and personalized experiences that drive customer satisfaction and loyalty.
As a Senior Associate, you will leverage your growing knowledge of business operations to identify opportunities that contribute to the success of our firm.
You will motivate and inspire others, coaching team members to deliver quality work and manage performance effectively.In this role at PwC Acceleration Center Mexico, you will be responsible for taking ownership of projects, confirming their successful planning, budgeting, execution, and completion.
You will also mentor others, using the review of work as an opportunity to deepen the skills of team members.
By embracing technology and innovation, you will enhance your delivery and encourage others to do the same.
This position offers a chance to build meaningful client connections and develop a deeper understanding of the business context,



all while navigating complex situations and growing your personal brand.ResponsibilitiesAnalyzing client needs to develop customer‐centric solutions that enhance customer experience and drive business growthDesigning customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyaltyLeading projects by planning, budgeting, executing, and completing tasks to meet client expectationsMentoring team members to develop their skills and encourage growth beyond their comfort zonesUtilizing customer data management and customer relationship management tools to improve customer engagement and retentionIdentifying opportunities for business process improvement to enhance service delivery and client satisfactionAddressing conflicts and engaging in difficult conversations with clients and stakeholders, escalating issues when necessaryUpholding professional and technical standards, including adherence to the firm's code of conduct and independence requirementsEmbracing technology and innovation to enhance service delivery and encourage team adoption of new tools and methodologiesCollaborating with team leadership to maintain collective ownership of quality, timelines, and deliverablesWhat You Must HaveAt least a Bachelor's degreeAt least 3 years of experienceOral and written proficiency in English requiredWhat Sets You ApartPreference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer ApplicationsDemonstrating skills in Customer Experience (CX) Design and StrategyUtilizing Customer Relationship Management to enhance client interactionsAnalyzing customer journey data to improve service deliveryDeveloping skills in Customer Data Management (CDM) for strategic insightsEmbracing change and innovation to drive business process improvementsExcelling in communication and active listening to foster team collaborationTravel RequirementsUp to 20%
#J-*****-Ljbffr

📌 Acceleration Center - Commercial & Service Excellence (Csx) - Contact Center Operations - Senior Associate (Monterrey)
🏢 Pwc
📍 Monterrey