The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients.
Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.ResponsibilitiesPerform complex fraud investigations with minimal supervisionRespond to complex customer requests that may not be covered by established proceduresIdentify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situationsResolve highly complex issues directly with client, or third partiesDrive organizational change through innovation and process improvement, eliminating friction points for teamMonitor process workflow, quality, and recommend new options to enhance productivity as requiredAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.Qualifications2-4 years relevant experience1-2 years in a related roleAbility to process both inbound and outbound client callsHigh attention to detail with the ability to interpret data and organize informationConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducationHigh School diploma or equivalentThis job description provides a high-level review of the types of work performed.




Other job-related duties may be assigned as required.RequisitosLicenciatura económico administrativaExperiencia de al menos 1 año en puestos similaresConocimientos en revisión de expedientes e identificación de casos de riesgo.Conocimiento deseable en transaccionalidad de Tarjetas.FuncionesRealizar un análisis robusto en cada una de las alertas generadas por los diferentes sistemas de prevención de fraudes, con el fin de identificar de manera oportuna la existencia de riesgo financiero.Establecer contacto con los clientes y realizar validación de información para prevenir el riesgo de pérdidas por fraude.Notificar al Supervisor los casos de posible riesgo, en los cuales no se logre la confirmación con el cliente.Efectuar bloqueos preventivos a aquellas cuentas que cumplan con los criterios de riesgo establecidos en el área.Identificar patrones de uso atípicos que generen un riesgo para nuestros clientes y para Citibanamex.Registrar en el sistema de gestión cada uno de los casos trabajados y la solución de los mismos.Actividad 100% presencialDisponibilidad 24/7, con rol de 8 horas laborales más tiempo de alimentos.Job Family GroupOperations - ServicesJob FamilyFraud OperationsTime TypeFull timeMost Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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