Job Summary We are seeking an experienced Senior Technical Consultant with strong expertise in VoIP, load testing, network monitoring, and professional services delivery to join our team.In this customer-facing role, you will lead technical implementations, drive professional services projects, and ensure exceptional customer satisfaction for complex communication and monitoring solutions.You will act as both a technical leader and a project owner — guiding customers through discovery, solution design, implementation, testing, and ongoing support in demanding telecom and enterprise environments.Key Responsibilities ● Lead professional services delivery for a portfolio of customer projects, driving revenue while maintaining high standards of quality and timeliness.
● Serve as the primary technical consultant and escalation point for complex customer engagements involving VoIP load testing, active monitoring, software integration, and remote management solutions.
● Conduct in-depth discovery sessions to fully understand customer environments, identify risks, performance limitations, and potential issues across SIP trunks, network infrastructure, servers, databases, and licensing.
● Design and implement customized testing and monitoring strategies tailored to each customer's unique architecture and requirements.
● Perform VoIP load testing and active monitoring using automated call generation tools to validate system capacity, identify bottlenecks, and ensure reliability under real-world conditions.
● Collaborate closely with customer cross-functional teams (telecom, database, server, and operations) to troubleshoot and resolve failed tests, monitoring issues, and integration challenges.
● Manage full-cycle implementations including software deployments, solution integrations, voice alerting, and reporting systems — often within aggressive timelines.
● Develop and maintain comprehensive project documentation,



including pre- and post-implementation plans, procedures, as-built diagrams, and training materials.
● Deliver remote and on-site training to customer teams to ensure successful knowledge transfer and adoption.
● Partner with internal departments (Sales, Engineering, Support) to align on customer needs and deliver a consistent, unified customer experience.
● Continuously improve internal project and technical processes to enhance delivery efficiency and customer satisfaction.
● Maintain exceptional customer satisfaction Required Qualifications & Experience ● Proven experience as a Senior Technical Consultant , Professional Services Consultant , or Technical Account Manager in the telecom, network monitoring, or VoIP solutions space.
● Strong hands-on expertise with VoIP load testing , SIP trunking , active monitoring , and automated call generation tools.
● Solid understanding of enterprise communication environments, including network infrastructure, servers, databases, bandwidth constraints, and licensing models.
● Experience implementing remote monitoring & management (RMM) solutions and integrating with external ticketing systems.
● Demonstrated ability to lead complex projects end-to-end with minimal supervision (self-starter mindset).
● Excellent interpersonal and collaboration skills, with the ability to work effectively with both technical customer teams and internal stakeholders.
● Strong documentation and training skills — able to produce clear technical plans, as-built documentation, and deliver effective knowledge transfer sessions.
● Track record of consistently high customer satisfaction in professional services or consulting roles.Preferred Skills ● Prior experience with Hammer/Infovista solutions (or similar testing & monitoring platforms) ● Background in Professional Services leadership or team mentoring ● Familiarity with SLA-driven environments and voice alerting/reporting systems ● Project management experience in technical consulting

📌 Senior Technical Consultant Professional Services (Xico)
🏢 Infovista
📍 Xico