Infosys is hiring for Integral IT Service Desk Chat Support Services in Mexico City.
The consultant will provide a globally consistent Level 1 chat service to promptly restore service, fulfill common requests, and deflect avoidable escalations for the client IT Service Desk.
The role emphasizes real-time technical assistance across devices, accurate incident logging in Service
Now, adherence to escalation protocols, and delivering a professional user experience while meeting SLA/KPI targets.
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📌 IT Help Desk – Real-Time Chat Support (Chihuahua)
🏢 Infosys
📍 Chihuahua
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