Research, design, and develop operational support services for business applications and information systems
Deploy moderately complex end-user or enterprise infrastructure, applications, and services under senior technologist guidance
Identify, develop, and prioritize support services based on business criticality
Collaborate within IT technical teams and lead small teams of support engineers or applications specialists when required
Analyze business requirements and configure third-party software
Implement infrastructure solutions, create documentation, conduct testing, and maintain applications, infrastructure, and information systems
Manage and administer complex infrastructure or software platforms and user groups
Coordinate incident life cycles or lead service delivery for complex issue resolution
Identify potential escalations, communicate them to management, and lead escalations through L4
Solve difficult and complex problems, manage projects independently, and select creative solutions
Lead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plans
Requirements
Four-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services, or a related field
An advanced degree with 3-5 years of work experience is an alternative




ITIL Certifications preferred
Advanced technical knowledge of infrastructure or software platforms and user groups of moderate to high complexity
Knowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, DevOps, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows PowerShell, and Windows Servers
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Core Competencies
Demonstrates advanced technical knowledge of infrastructure and software platforms, with a strong focus on project management and production support.
Capable of leading teams, managing complex issues, and delivering effective solutions in IT service environments.
Highest-signal resume keywords
Project Management
ITIL Certification
Active Directory
Amazon Web Services
Python
Hard Skills
Infrastructure Management
Software Platforms
System Administration
SQL
Windows PowerShell
Virtualization
Agile Methodology
DevOps
Scripting
Operating Systems
Soft Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Certifications & Qualifications
ITIL Certification
Industry Keywords
Information Systems
Computer Science
Production Support
IT Services
Tools & Technologies
Microsoft Azure
Windows Servers
Automation
#J-*****-Ljbffr

📌 It End User Support Engineer (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque