GAC Motor, a leading Chinese automotive group, is expanding in Mexico, and we are looking for an
Aftersales Manager
to join our dynamic team! If you're passionate about the automotive industry and eager to contribute to a growing general brand, this is your opportunity.
The ideal candidate is an analytical team player who will be responsible for maintaining the customer trust through quality products and services.
Responsibilities:
Customer Service:
managing relationships with dealership network agencies, customers, and suppliers.
Development and implementation of service processes and standards; providing training and technical support to the dealer network.
Service system management; administration of DMS, EPC, and repair manuals; uploading data to supplier platforms. Processing warranty claims (receipt, analysis, and approval/rejection).
Supplier tendering,



contract finalization, and review/validation of supplier service payments. Requesting work plans from suppliers aligned with the brand's needs.
Liaising with HQ and providing feedback based on reports received from the dealer network regarding quality or performance details of the brand's products and services.
Qualifications:
Education: Automotive Mechanical Engineering.
Work Experience: 10 years.
Specific Skills: Servicing, repair, diagnostics, and the development of manuals and processes.
Business Knowledge: Personnel management, conflict management and resolution.
Soft skills
:
Customer service
Project Management
Conflict Management

📌 Aftersales Manager (Xico)
🏢 GAC México
📍 Xico