Research, design, and develop operational support services for business applications and information systemsDeploy moderately complex end-user or enterprise infrastructure, applications, and services under senior technologist guidanceIdentify, develop, and prioritize support services based on business criticalityCollaborate within IT technical teams and lead small teams of support engineers or applications specialists when requiredAnalyze business requirements and configure third-party softwareImplement infrastructure solutions, create documentation, conduct testing, and maintain applications, infrastructure, and information systemsManage and administer complex infrastructure or software platforms and user groupsCoordinate incident life cycles or lead service delivery for complex issue resolutionIdentify potential escalations, communicate them to management, and lead escalations through L4Solve difficult and complex problems, manage projects independently, and select creative solutionsLead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plansRequirementsFour-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competenceTypically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services,



or a related fieldAn advanced degree with 3-5 years of work experience is an alternativeITIL Certifications preferredAdvanced technical knowledge of infrastructure or software platforms and user groups of moderate to high complexityKnowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, DevOps, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows PowerShell, and Windows ServersEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityCore CompetenciesDemonstrates advanced technical knowledge of infrastructure and software platforms, with a strong focus on project management and production support. Capable of leading teams, managing complex issues, and delivering effective solutions in IT service environments.Highest-signal resume keywordsProject ManagementITIL CertificationActive DirectoryAmazon Web ServicesPythonHard SkillsInfrastructure ManagementSoftware PlatformsSystem AdministrationSQLWindows PowerShellVirtualizationAgile MethodologyDevOpsScriptingOperating SystemsSoft SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityCertifications & QualificationsITIL CertificationIndustry KeywordsInformation SystemsComputer ScienceProduction SupportIT ServicesTools & TechnologiesMicrosoft AzureWindows ServersAutomation#J-18808-Ljbffr

📌 It End User Support Engineer (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque