Research, design, and develop operational support services for business applications and information systemsDeploy end-user or enterprise infrastructure, applications, or services of moderate complexityIdentify, develop, and prioritize support services based on business criticalityCollaborate within IT technical teams and lead small teams of support engineers or applications specialists when requiredAnalyze business requirements, configure third-party software, implement infrastructure solutions, create documentation, conduct testing, and maintain applications and infrastructureManage and administer moderately to highly complex infrastructure or software platforms and user groupsCoordinate incident life cycles or lead service delivery to resolve complex issuesIdentify potential escalations, communicate them to management, and lead escalations through L4Solve difficult and complex problems and manage projects independentlyLead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plansRequirementsFour-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competenceTypically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services,



or a related fieldAdvanced degree with 3-5 years of work experience may qualifyITIL Certifications preferredKnowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, DevOps, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows PowerShell, and Windows ServersEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityCore CompetenciesDemonstrates expertise in managing and administering complex IT infrastructure and software platforms, with a strong focus on project management and operational support. Proficient in analyzing business requirements and implementing effective solutions using a variety of technologies.Hard SkillsInformation SystemsComputer ScienceSQLScriptingSystem AdministrationSystems EngineeringVirtualizationWindows PowerShellWindows ServersAgile MethodologySoft SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityCertifications & QualificationsITIL CertificationIndustry KeywordsOperational Support ServicesBusiness ApplicationsIncident Life CycleService DeliveryComplex Problem SolvingTools & TechnologiesAutomationIT InfrastructureMicrosoft Azure#J-18808-Ljbffr

📌 It Support Engineer – End User Support, Collaboration (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque