About the RoleWe are seeking a Warranty Specialist to provide high-quality technical and customer-focused warranty support, ensuring customer satisfaction through effective analysis, resolution, and prevention of warranty claims. This role will lead complex field service activities, coordinate cross-functional solutions, and drive continuous improvement initiatives.Key ResponsibilitiesWarranty Claim Management- Review and validate warranty claims to determine eligibility.- Define required replacement parts and process warranty orders.- Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.Field Service Coordination- Plan, organize, and coordinate field service activities.- Define project scope, resources, tools, and timelines.- Ensure compliance with safety procedures and site requirements.- Oversee service execution with customers and service teams.- Prepare service reports and obtain customer acceptance upon completion.Warranty Data Management- Register and maintain warranty cases within the system.- Ensure complete and accurate documentation of all claims.- Generate reports, metrics,



and performance indicators.Corrective Actions & Continuous Improvement- Initiate and support corrective actions in collaboration with the Quality team.- Follow up on root cause investigations and implemented solutions.- Verify the effectiveness of corrective actions to prevent recurrence.Training & Knowledge Sharing- Train and onboard new employees on warranty processes.- Support the development of technical knowledge within the team.Administrative & Leadership Responsibilities- Plan and prioritize ongoing warranty and service cases.- Present warranty cases and updates to cross-functional stakeholders.- Monitor KPIs and department performance.- Coordinate team activities and support continuous improvement projects.What We're Looking For- Strong customer service orientation.- Excellent analytical and problem-solving skills.- Experience managing warranty claims and field service activities.- Ability to work cross-functionally with engineering, quality, operations, and customers.- Strong communication, organization, and leadership skills.

📌 Warranty Especialist (Durango)
🏢 Guntner de Mexico
📍 Durango