We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.Challenges that await you:Develop business and operational processes for the Postal direction.Work deeply with the partners :we use several partners for postal deliveriesDesign interfaces and solutions within internal systems .Participate in team developmentWork with the backoffice system :Design, document, and maintain operational regulations, workflows, and standards .Critically assess incoming requests, identify root causes of problems , and challenge initial assumptions when necessary.Own and manage the business backlog : collect requests, structure them, prioritize, and plan delivery.Write clear and structured requirements for development teams.Define tasks, track progress, and control delivery timelines .Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes.Monitor and improve key metrics related to delivery efficiency, productivity, and quality.Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders .What makes you a great fit:Strong business mindset with hands-on experience in operational environmentsProven ability to work with business and product metrics, define KPIs,



and use data for decision-makingExperience collaborating with product analysts and translating insights into actionable changesExcellent communication skills — confident working with large operational teams and senior stakeholdersStrong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problemsHigh level of structure and organization — comfortable managing complex processes and multiple streams of workExperience in task decomposition, prioritization, and deadline controlAbility to write clear, structured requirements and work effectively with engineering teamsStrong stakeholder management and expectation-setting skillsEnglish level B2 or higherYour bonus skills:Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / OperationsExperience working in large operational organizations with significant frontline staff , such as:delivery serviceslogistics or warehousescouriers or drivers (marketplaces, fintech, e-commerce)Experience or understanding of people management, motivation systems, or operational leadershipOur ways of working:Innovative Spirit: A commitment to creativity and groundbreaking solutionsHonest Feedback: valuing open, transparent communicationSupportive Team: a strong, collaborative communityCelebrating Achievements: recognizing our wins togetherHigh-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent financesOur benefits:Relocation support to Mexico with assistance for the employee and their familyFlexible work from one of our offices or remoteHealthcare CoverageEducation Budget: Language lessons, professional training and certificationsWellness Budget: Mental health and fitness activity reimbursementsVacation policy: 20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Origination Delivery] (Mexicali)
🏢 Plata Card
📍 Mexicali