Position description:
Will be responsible for evaluating the work of a team and providing coaching to maximize performance, requires experience in customer service and supervision. will have excellent communication, leadership and motivation skills, focused on achieving results.
Responsibilities:
Assisting in the formulation of individual and team objectives
Support employee inquiries and provide information and feedback
Measure performance with key metrics such as call abandonment, call waiting, etc.
Ensure compliance with attendance policies, established procedures, etc.
Keep management informed of issues and problems.
Deliver results and performance reports
Requirements:
Experience as a call center supervisor or in a leadership position.
Experience in customer service
Proficient in English 80%
Working knowledge of MS Office
Knowledge of performance appraisal procedures
Exceptional communication and negotiation skills
Results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
Tipo de puesto: Jornada completa
Salario: $24,000.00 - $26,000.00 al mes
Horario:
- Turno de 10 horas
Consideraciones ante el COVID-19:
Se hace filtro
Educación:
- Licenciatura trunca o en curso (Deseable)