Overview:
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Role and Team
The Customer Security Assurance (CSA) team at Medallia focuses on building confidence through security, transparency, and reliability, involving tasks like managing security questionnaires, handling audits, resolving client-driven concerns, creating trust-related content, and collaborating with Sales, Legal, Engineering, and Product teams to ensure customer data protection and compliance. You will be responsible for owning key deliverables during sales cycles and to support existing customer relationships.
This role is designed for a business-savvy professional who enjoys working with highly technical resources and embraces the challenge of distilling those topics into language and content that is easy to understand for a wide audience. This is an excellent opportunity for an ambitious individual looking to build a career in Customer Trust, GRC (Governance, Risk, and Compliance), and information security within a fast-paced, metrics-driven technology environment.
Responsibilities:
Key Responsibilities
- Questionnaire Management & Automation: Efficiently respond to customer TPRM/assurance requests and security questionnaires. You will not only answer these requests but also actively maintain and curate our Security Knowledge Base to ensure high-quality, automated responses and reduce manual workload for the team.
- Vulnerability & Infrastructure Inquiries: Field specific inquiries regarding penetration test results, infrastructure security, and vulnerability scans. You will review external-facing reports and provi