Overview:
We Are PepsiCo

Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more:PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities:
The Opportunity

Your Impact

As ECLM Capability Sustainment Lead your scope would consist of:




Support business operations post deployment for each organizational business unit ,Provide guidance on best practice to support the stakeholders,Serve on the Integral Capability Center Team with primary responsibility for supporting and administering Icertis the CLM business process,Act as the primary contact for ECLM-related inquiries and proper identification and routing of technical issues.,Troubleshoot and resolve system errors, workflow issues, and user access problems within Icertis.,Manage help desk tickets using ITSM tools (e.g., ServiceNow), ensuring SLA compliance.

Qualifications:
Who Are We Looking For?

Education

Bachelor's degree in IT, Business, or related field (or equivalent experience).

Experience

5+ years of experience in help desk or technical support roles.
Hands-on experience with contract management systems (preferably Icertis CLM).
Strong troubleshooting and problem-solving skills.
Experience w

📌 Eclm Capability Sustainment Lead (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo