BACK OFFICE DE CHIHUAHUA busca Intake Specialist en Chihuahua, Chihuahua:
Key Responsibilities:
- Conduct detailed intake interviews to collect accurate and complete information about potential legal cases.
- Evaluate and qualify leads based on firm criteria and case eligibility.
- Demonstrate empathy and professionalism when handling sensitive and emotional situations.
- Clearly and assertively communicate next steps, expectations, and required documentation to potential clients.
- Accurately document all client interactions and case details in the firms CRM or case management system.
- Collaborate closely with attorneys and legal staff to ensure smooth case handoff.
- Maintain confidentiality and comply with all ethical and legal standards.

Required Qualifications:

-
Advanced English proficiency (spoken and written).
- Minimum 1 year of proven experience as an Intake Specialist within a legal firm.
- Strong understanding of legal intake processes and client screening.
- Excellent verbal and written communication skills.




- Ability to manage multiple intakes while maintaining attention to detail.

Preferred / Plus Qualifications:
- Prior experience handling sexual harassment cases or other sensitive employment or civil matters.
- Familiarity with U.S. legal terminology and client intake best practices.

Mandatory Soft Skills:

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Empathy: Ability to connect with clients and provide emotional support during stressful situations.
- Emotional Intelligence: Strong self-awareness and ability to manage emotionally charged conversations.
- Assertive Communication: Confidence in guiding conversations, setting expectations, and asking critical questions respectfully.

What We Offer:
- Opportunity to work with a growing and mission-driven legal team.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.

Nível de educación deseada:
Superior - titulado

Nível de experiência deseada:
Nível Medio

Función departamental:
Legal

Ind

📌 Intake Specialist (Chihuahua)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Chihuahua