In your daily job you will:
- Perform tasks and follow instructions assigned by the supervisor
- Work in a results-oriented environment, meeting KPIs defined by the company and management for the pricing project
- Prepare reports such as Bad Debt reports and Forecasts related to the pricing project
- Participate in conference calls to support dispute resolution related to the pricing project
- Collaborate closely with the Cash Application team to gain full visibility of customer accounts
- Proactively contact customers to resolve pricing-related disputes
- Analyze, create, and manage dispute cases, updating reason codes and gathering relevant information from internal tools and customer inputs
- Verify data accuracy in systems using internal records and customer-provided documentation
- Ensure proper and complete resolution of pricing-related disputes
- Review new and open customer claims (offsets or pricing disputes)
- Escalate claims/disputes when feedback is not provided within the expected timeframe
- Ensure comprehensive and timely responses to disputes
- Strictly follow escalation processes and guidelines
- Maintain effective communication and collaboration with other departments to resolve assigned disputes
- Perform any other duties related to the role as assigned by the direct supervisor or management
YOUR BACKGROUND
Key skills and competencies for succeeding in this role are:
- Completed bachelor's degree in finance, Accounting or related field
- Minimum of 1 year of experience in Order to Cash (OTC) and Collections or AR.
- Knowledge of SAP or experience with other ERP systems.
- Advanced English proficiency.
- Proficiency in Microsoft Office, especially Excel (intermediate level), Word, and PowerPoint.
- Experience with ServiceNow and HighRadius.
- Strong organizational skills with high attention to detail.
- Strong analytical skills and ability to resolve discrepancies and perform reconciliations.
- Excellent numeric