Req ID: 135113
Remote Position: No
Region: Americas
Country: Mexico
State/Province: Actual Leon
City: Monterrey

General Overview:
Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Advisory
SAP Short Name: ADV
Job Title: Customer Program Management Advisor
Job Code: ADV-OPS-CPM
Job Level: Band 09
Direct/Indirect Indicator: Indirect

Summary:
Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits and Customer Satisfaction for smaller customer accounts. ($50 MM or less). First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable.



May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve results may have a negative impact on the sites/major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. May lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or may provide advice and guidance in area of specialty. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.

Detailed Description:
Performs tasks such as, but not limited to, the following:
- Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
- With gui

📌 Customer Program Management Advisor (Monterrey)
🏢 Celestica
📍 Monterrey