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We are currently seeking an experienced professional to join our team in the role of

Senior Consultant Specialist
Role purpose
- We are currently seeking an experienced professional to join our team in the role of Service Management Incident_
- The Technology Service Management - Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible. The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication, and escalation._

Senior Consultant Specialistreports to the Head of Production Engineering (International Payments) and Americas Regional Lead for GPS and will:
- Main activities:
- Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.




- To provide workarounds/resolutions with Active participation in crisis calls.
- Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
- Participate and contribute to implementing automations/new production support concepts in the team.
- Ensuring use of best practices are followed by complying with Group Compliance Policy.
- Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
- Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance.
- Ensures that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators
- The jobholder will adopt the Group Compliance Policy by escalatin

📌 Senior Consultant Specialist (Azcapotzalco)
🏢 HSBC Global Services
📍 Azcapotzalco