Position Overview
This position is responsible to attend to customers, vendors, staff members and visitors by telephone and in person. As well as the administrative follow-up to control procedures of the position.
This position reports to the Head of Training and Development.
Key Job Responsibilities
Reception functions
- Ensure the needs of telephone or face-to-face communication with customers, vendors, visitors, and contacts with staff members of the company.
- To take telephone calls and properly channel them to the switchboard and transfer them to official extensions, emails, or cell phones.
- Keep control of the reception of incoming correspondence and inform to the responsible for delivery.
- Keep control and organization of the meeting rooms.
- Keep close contact with the Systems department to request updated lists of e-mail addresses, extensions and official cell phones of the company's staff.
- Ensure proper execution of health and safety processes, protocols and access of staff, vendors, and customers to the corporate facilities.
Support in the administrative functions of training.
- Provide support in the internal course arrangements functions.
- Provide support in the organization of documentation received in the department.
- Perform timely and accurate reports for the department and area.
- Perform the functions assigned by the immediate supervisor.
Job Qualifications
- Completed Bachelor's Degree.
- Minimum 1 year of experience in a similar position.
- 1+ year of experience in customer service and commutator management.
- Administrative knowledge.
- Microsoft Office management 70%.
- English proficiency 50% (intermediate-advanced would-be a plus).