You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

JOB DESCRIPTION

Based in Mexico and reporting to the Director of Operations, US South & LAC, this position will oversee Amex’s third-party relationships with real estate service providers. As the central facilities lead in the LAC market, this position is responsible for working with vendors to maintain Amex offices and provide a seamless, best-in-class experience to colleagues. The scope of this role includes facilities management, engineering, janitorial,



and light construction projects, as well as supporting the delivery of hospitality services.

This role requires a hospitality mindset, creative problem solving, and a strong focus on safety and compliance. In addition, this position will partner closely with regional and global GREWE functions (Relationship manager, transaction management, design and construction, workplace services, etc.), CEG (medical, benefits, etc.), Integral Security Services, Regulatory Agencies, Country Leaders, and Country Executive Teams/Boards.

Customer & Colleague Relationship Management for GREWE Facilities Operations
- Advertises and promotes these services within the defined locations and is responsive to changing customer needs whilst working within AXP and GREWE policy and scope.
- Act as the escalation point for problem resolution for internal customers concerning all operational aspects of service delivery by Third-party service pa

📌 Facilities Manager (Ciudad de México)
🏢 Amex
📍 Ciudad de México