Meet the Team
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end
- user experiences.
ThousandEyes is deeply integrated within the Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
The Service Management team sits at the heart of Cisco ThousandEyes engineering operations. Our mission is to ensure service availability for our engineers while owning the access and identity management processes and policies that keep our environment secure, compliant, and frictionless to use.
Your Impact




You will be an integral part of leading critical engineering initiatives—optimizing costs and transforming how the org operates through the orchestration, execution, and development of scripts and automations evolving and transitioning our toolset. Partnering closely with stakeholders to fully merge Service Management into engineering operations.
We’re evolving from “ticket takers” into builders—designing automations, integrations, and service lifecycle practices that optimize how tools are used and unlock efficiency across the broader organization. If you’re passionate about combining operations, engineering, and automation to scale impact far beyond a single team, this is the place to do it.
Minimum Qualifications
- 4+ years of experience in IT Service Management, IT Operations, or Service Delivery roles supporting SaaS or cloud-based products.
- Experience configuring and operating tools (e.g., Jira Service Management, Fresh service, ServiceNow), including workflows, queues, automations, and re

📌 IT Engineer (Ciudad de México)
🏢 Cisco Systems
📍 Ciudad de México