At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live) four core values:
- Transparency First:We make everything visible so that everyone can operate better
- Always strive to make things simpler:
- We are One Team, we have each other's backs:
- Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.
- A proactive, data-driven mindset—someone who anticipates needs, identifies risk early, and acts before problems escalate.
- Strong customer communication skills, able to guide onboarding, present value clearly, and manage renewal conversations with confidence.
- High organizational rigor, capable of managing 80-120 accounts while maintaining accurate,



complete documentation in Salesforce.
- Ownership mentality—takes accountability for customer outcomes, follows structured processes, and drives cross-functional alignment.
- Ability to interpret dashboards and usage signals to connect customer behavior with actions that improve adoption, retention, and GRR.
- Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain.

Nice to Haves:
- Familiarity with Salesforce, Pendo, and analytics dashboards.
- Background supporting hardware + software products or running high-volume, process-driven books of business.
- Strength in leading QBRs, value storytelling, and ROI narratives.
- Experience managing renewals, including pricing changes or expansion conversations.
- Understanding of trial management, onboarding flows, or customer lifecycle methodologies.
- Ability to collaborate closely with Sales, Support, Product, RevO

📌 Customer Success Manager (Las Tinajas)
🏢 Tive
📍 Las Tinajas