In this Role, Your Responsibilities Will Be:
Key Responsibilities:
- Part Creation- Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system- Technical product description according to prior agreement with engineering / product management- Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management- Administration / Management of new item requests- Tracking of implementation metrics through Excel and dashboard
- Pricing Activities- Pull detailed reports from Oracle and Excel- Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system- Work with cross-functional teams to develop pricing on active quote and order components
- Archiving
- Facilitates archiving of all documents and RFQ’s in our electronic database (OCM)
- CRM Knowledge
- Registers and assigns to the respective Team Queue all RFQ’s and Support Requests from customers in a timely manner




- Maintains an updated CRM database by adding new customers and contacts as needed
- Lead Time Support Request- Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested
- Business Process Support
- Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIsTester for business process implementation or improvements such as BTAB and CRM developments/enhancements- Flexibility
- Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter

Who You Are:
You have a strong customer‑centric mindset, focusing on understanding customer needs and identifying opportunities that create meaningful value. You develop and deliver solutions that meet expectations while effectively managing crises with compo

📌 Senior Business Process Specialist (México)
🏢 Emerson
📍 México