The Digital &AutomationProduct; Owner Senior will be responsible for leading digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from the generation and refinement of requirements through the development stage, up to the launch of the product.

To drive the digital and automated transformation of processes, ensuring that the adoption of new technologies is harmoniously integrated with the needs of our clients.

Main responsibilities
- Define product roadmap according to outcomes defined and OKRs
- Work closely with Channel Experience and IT teams to design and implement new capabilities in our digital channels
- Act as a point of contact with local and general product, technology, design and risk teams to transmit product vision,
- Facilitate definitions and make decisions for development
- Communicate tradeoffs, adjustments and relevant product decisions to stakeholders.



Ability to navigate ambiguity and competing priorities to formulate most beneficial backlog while representing the voice of the customer ensuring optimal performance, experience and usability.
- Evaluation, design and automation of processes.
- Lead a multidisciplinary team focused on the development of various digital features.
- Design and implement automated solutions to improve efficiency, mitigate errors, and reduce operating costs.
- Chat development management.

The role requires extensive collaboration with other areas within IWPB and also with HDB and the second line of defense both locally and globally to assess and define regulatory requirements.

Principal Accountabilities

Impact on the business
- Deliver capabilities in digital platforms that generate business and customer value.
- To offer automation solutions for various processes within different distribution and service channels.
- Define the product backlog and generate epics and stories with a clear definition of done.
- Prioritize and implement product backlog based

📌 Digital & Automation Productowner Senior (Cuauhtémoc)
🏢 HSBC Global Services
📍 Cuauhtémoc