The Opportunity:
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)-
- Owns the customer request and experience from initiation to final conclusion.
- Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.
- Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
- Follows up with sales, suppliers, and customers on any outstanding issues.
- Looks for opportunities to provide solutions.
- Makes recommendations on areas for process improvement.




- Make decisions based on policies and past precedence, seeking guidance as necessary.
- Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
- Performs other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)
- High school diploma or GED required; Bachelor degree a plus
- 1-3 years applicable experience in a customer relationship type role (sales, military, call center, etc)

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
- Strong communication skills, both verbal and written
- Must be a team player and be able to work with members of the immediate team, as well as, employees outside the organization, while demonstrating the ability to work independently
- Must be comfortable working in a matrix environment
- Possesses proven problem solving skills and resourcefulness
- Must be customer and sales

📌 Sr Customer Service Representative (Ciudad de México)
🏢 Avantor
📍 Ciudad de México