TAM Imaging located in Playas de Tijuana, is looking for Bilingual Receptionists to provide to our patients with quality service through personalized care during the outpatient consultation
Responsibilities:
- Schedule patient appointments via phone or WhatsApp.
- Receive and welcome patients upon arrival.
- Verify and confirm patient appointments in the system.
- Coordinate with the nurse to ensure vital signs are taken before consultations.
- Ensure patients receive their service/consultation on time.
- Confirm patient attendance in the appointment system.
- Schedule and reschedule appointments for new or returning patients, according to specialty and availability.
- Confirm upcoming appointments by phone and record them in the system.
- Provide patients with information, requirements, and recommendations prior to tests or procedures.
- Prepare quotes for studies and/or procedures.
- Collect payments at the end of the service, verifying them in the system.
- Perform end-of-shift cash closure, including preparing cash bundles,
recording withdrawals, and depositing into the secure drop box.
- Guide patients on how to request invoices.
- Keep reception and waiting areas clean and orderly.
- Promote clinic services and products to patients.
- Invite patients to complete satisfaction surveys and leave service reviews.
- Answer incoming phone calls and address patient inquiries.
- Support physicians with any needs or requests during consultations.
Requirements:
- Bilingual fluency in English and Spanish (written and spoken).
- A professional or technical degree is preferred.
- Strong background in customer service, with a polished and approachable demeanor.
- Proficiency in Microsoft Office and Google Workspace.
- Ability to multitask, stay calm under pressure, and work collaboratively with clinical and administrative staff.
Benefits:
- All benefits by Law
- IMSS
- INFONAVIT
- FONACOT
- Medical Consultations
- Free l