Company Overview:
DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:
Role Responsibilities:
- Monitor and analyze inbound reporting channels to identify major user pain points and system bugs.




- Own the end-to-end lifecycle of technical tickets, from reporting and tracking to final verification with the core engineering team.
- Propose actionable ideas and quality standards to help achieve QA milestones and broader business objectives.
- Create strategies to elevate the visibility of critical user issues, driving faster prioritization and alignment with tech teams.
- Accelerate turnaround times for bug fixes by ensuring engineering teams understand the urgency and impact of user issues.
- Build and manage strong relationships as the key bridge between local operations and the product/engineering teams.
- Collaborate with cross-functional areas to align goals and solve complex problems that impact the daily user experience.
- Drive improvements in the maps experience, focusing specifically on navigation, routing, and toll fee.

Role Qualifications:
- Proficiency in Excel
- Full proficienc

📌 Quality Management Intern (Guadalajara)
🏢 Didi Global
📍 Guadalajara