Overview:
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

As an SRE II, you will help operate and improve the reliability, scalability, and performance of services running across Kubernetes-based environments in cloud and hybrid infrastructure. You will work closely with software engineering teams to build automation, improve operational excellence, and support production services used globally by Medallia customers.

We are looking for engineers who enjoy solving complex technical problems, automating repetitive tasks, improving system reliability, and learning modern cloud-native technologies in a fast-paced environment.





We value engineers who actively seek opportunities to improve scalability and operational efficiency through automation, AI-assisted engineering workflows, and continuous process improvement.

Please note this role participates in a rotating on-call schedule supporting production systems and services.

Engineering Leverage

At Medallia, we hire engineers who scale systems, teams, and outcomes through automation, platform thinking, and AI-assisted engineering.

We value engineers who challenge manual processes, reduce operational toil, and create reusable solutions that improve reliability and productivity for the broader engineering organization.

Successful engineers do not simply solve problems—they eliminate recurring problems through automation, simplification, and self-service capabilities.

Responsibilities:
- Operate and support production services running in Kubernetes environments.
- Build automation and tooling to reduce operational overhead

📌 Site Reliability Engineer Ii (Cuauhtémoc)
🏢 Medallia
📍 Cuauhtémoc