COLLECTIONS SPECIALIST Who are we? IPF Digital (Creditea), is part of a general market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions. We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do. We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practise a culture of consistently reflecting and celebrating our wins and achievements with one another.
The role
The Collections Specialist will be responsible for maintaining relationships, handling reminder calls and managing customer account balances whilst ensuring all processes are followed.



This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.
Responsibilities
Here's an example of your day to day:
Manage
reminder calls to australian population who are late with
payments
Providing
customer service regarding repayment issues, process and review account
adjustments, resolve client discrepancies and short payments
Reconcile customer disputes
Establish payment plans for customers
Maintain
detailed and accurate records for interactions, contact details,
collections work and all other activity, related to the management of
customer
Support
business requirements as needed within the scope of training and knowledge
– this particularly pertains to providing support to the Hardship Team
Requirements Mandatory to live in Mexico city or Metropolitan Zone
Here's what experience we need from you:
English
advanced (fluent) all the calls will b

📌 Collections Speciallist (México)
🏢 Ipf Digital
📍 México