A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities





As a Technical Support Professional: AMS, you will utilize your technical expertise to perform and manage production support tasks. This role requires a solid understanding of database management, various operating systems, and multiple programming languages, aligned with the ITIL framework.

Your primary responsibilities will include:
- Incident Management: Perform and manage basic to moderate production support tasks, including incident management, escalating to higher levels when necessary.
- Problem Management: Identify and resolve problems, utilizing knowledge of the application, its functionality, and underlying technology to provide effective solutions.
- Change Management: Implement and manage changes to production processing, ensuring minimal disruption to services.
- Monitoring Production Processing: Continuously monitor production processing to identify potential issues and take proactive measures to prevent inci

📌 Technical Support Professional (Centro)
🏢 IBM
📍 Centro