Join our Commercial Customer Care team as a Dispute Management Analyst and become a trusted partner in managing customer deductions and dispute resolution processes. In this role, you will analyze, validate, and resolve deduction-related disputes while collaborating with cross‑functional teams to deliver accurate financial outcomes, improve cash flow, and enhance customer satisfaction.

Position Details
- Position Title: Dispute Management Analyst
- Location: Monterrey HUB
- Department: CCC (Customer Care Center)
- Employment Type: Temporal (12-months)
- Focus Area: Public Deductions

What will you do?

Essential Responsibilities
- Analyze and validate customer deductions to determine root causes and identify appropriate resolutions.
- Accurately classify deductions, including rebates, pricing discrepancies, shortages, returns, and other deduction types.
- Collaborate closely with Sales, Customer Service, Finance, and other internal stakeholders to investigate and resolve disputes.
- Maintain accurate documentation and complete audit trails for all deduction cases.




- Ensure timely resolution of open deductions to support healthy cash flow and accurate financial reporting.
- Utilize SAP, Microsoft Excel, and other business tools to research, track, and manage deduction claims.
- Take ownership and accountability for assigned disputes through resolution.
- Participate in continuous improvement initiatives to enhance dispute management processes and customer experience.
- Self‑motivated to be a high performer with limited supervision while effectively managing multiple priorities and deadlines.

What will make you a great fit for this role?
- Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
- 1-3 years of relevant experience in dispute management, deductions, accounts receivable, customer service, or a related function.
- Intermediate to Advanced English proficiency (reading, writing, and speaking).
- Proficiency in SAP or other ER

📌 Dispute Management Analyst (Monterrey)
🏢 Schneider Electric
📍 Monterrey