The Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional experience. They support technical and functional inquiries related to the Insulet OmniPod System (for insulin and injectable drugs) for customers in the US and Canada.
Responsibilities
- Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.
- Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand-held controller and continuous glucose monitoring systems (CGMs).
- Answers inquiries and troubleshoots issues related to the use of Insulet’s PoddCentral web-based application, and any other future software or communication applications.




- Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation.
- Candidate must possess the ability to defuse situations.
- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.
- Acts as a customer advocate to represent the customer’s needs internally.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, and legal requirements.
- Proven ability to learn, retain and apply material taught in either a virtual or in person environment.
- Exception call handling soft skills, must possess ability to conduct active listening while being empathetic and reassuring the customer.

Required Qualifications
- Highschool degree or certification from an accredited program for technical and/or clinical education required.
- Minimum 1- 2 years in technical or clinical/medical ba

📌 Product Support Specialist (Guerrero)
🏢 Insulet
📍 Guerrero