Client Service Delivery Manager
Reports to: Operations Director/Head of Fulfillment Type: Full-time Location: Remote
About the Role The Client Service Delivery Manager is both client-facing and supervisory . You are the primary point of contact for a portfolio of clients — owning communication, financial reporting quality, and the overall client experience — while simultaneously leading the pod (Team Lead, Senior Accountant, Accountant) responsible for delivering the work.
At 8FF, this role sets the standard for both service excellence and technical quality.
Lead a pod of Team Lead(s), Senior Accountant(s), and Accountant(s).
Training & Development
Train and mentor Team Leads, Senior Accountants, and Accountants on 8FF process and standards.
Strong grounding in bookkeeping/accounting practice (US GAAP fundamentals) and full-cycle close.
Working fluency in QuickBooks Online (or comparable) and general SaaS tooling (we run on Notion and Double).
Quality: Communication: Same-day response to client and internal Slack messages.