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Requisition ID: 35799
Primary Purpose:
The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.
What You Will Do:
- Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
- Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.
- Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
- Assist in monitoring team members' cases contributing to peer quality review process, utilizing tools like ServiceNow.
- Assist in member's case queues,



helping ensure cases are evenly distributed and handled in a timely manner.
- Respond to associate inquiries, providing clear and accurate information in a professional manner.
- Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.

What You Will Need:
Bachelor's degree or equivalent, preferably in HR, and/or Business
1+ years previous experience in a HR Shared Service, Call Centre, Service Environment
Familiarity with HR systems (HRIS) and shared services HR technology
Ability to navigate with proficiency and deliver high-quality customer service
Ability to handle and maintain confidential & sensitive data
Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization

📌 HR Inquiries Administrator (Ciudad de México)
🏢 Univar
📍 Ciudad de México