Oportun in León, Mexico is seeking an IT Service Desk Agent to be the first point of contact for internal users needing technical support. You will resolve incidents and requests in line with IT service standards, using knowledge bases and collaboration with Tier 2 and 3 teams.
You will log and prioritize tickets, escalate where needed, uphold SLAs, and follow up to ensure satisfaction. The role supports a fast-paced environment and contributes to delivering exceptional service and operational
📌 IT Service Desk Agent — Fast, Friendly User Support (León)
🏢 Polluxa
📍 León
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.