At AT&T;, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help us serve customers and transform lives through innovative solutions and impactful connections. AT&T; is seeking a Sr Associate, Order Management, based in Mexico City. In this role, you will manage key aspects of order processing for our business solutions portfolio, ensuring accurate provisioning and delivery of complex company products. You will work closely with customers, sales teams, and internal departments to drive exceptional customer experience, resolve issues, and deliver on service level agreements (SLAs).
What you will do:
- Gather and review key order specifications, establish order requirements, and manage provisioning and tracking activities.
- Ensure all order elements are accurately and consistently captured across all relevant systems and databases.
- Collaborate with customers, sales, network, and operations teams to ensure workflow compliance and achievement of SLAs.




- Provide proactive offline support to customers and service managers for new service activations, account maintenance, and billing inquiries.
- Oversee customer requests from submission to completion, set expectations, and educate stakeholders on the workflow.
- Coordinate provisioning and customer engagement to ensure successful implementation and deployment of complex orders.
- Resolve customer issues efficiently and escape as necessary to ensure customer satisfaction.
- Utilize online tools to extract, analyze, and customize data for stewardship reports covering provisioning, maintenance, and billing.
- Independently manage both order creation and order management processes, handling difficult challenges with general supervision.

What you will bring:
- Proven ability to manage complex orders and resolve customer issues effectively.
- Demonstrated critical thinking, analytical, and problem-solving skills with attention to detail.
- Experience collaborating with diverse

📌 Sr Associate Order Management (Ciudad de México)
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