The Opportunity
This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel. The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows. Responsibilities Sales & Customer Execution
Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion
Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment
Engage directly with customers to drive order completion and revenue capture
Partner closely with Mexico sales teams to support demand generation and maximize conversion
Ensure a seamless and professional customer experience
Product Availability & Order Validation
Own validation of product availability and order feasibility prior to payment issuance
Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness
Act as a checkpoint across sales, systems, and ESW platforms
Ensure all orders meet defined controls before progressing
Payments & Transaction Enablement
Manage end-to-end payment flow
Ensure payment links align with approved quotes and inventory
Monitor payment completion and release orders
Maintain governance across transactional processes
Order Management & Delivery Coordination
Own the end-to-end order lifecycle from payment through to successful delivery
Coordinate with internal teams and external vendor partners to ensure on-time, in-full delivery
Track order progression and proactively manage exceptions, delays, and risks
Act as the central point of coordination across stakeholders to ensure delivery outcomes
Escalate issues in a timely and structured manner
Operational Governance & Continuous Improvement
Ensure adherence to workflows and controls
Document processes and contribute to playbooks
Iden