Join Our Team as a Desktop Support Analyst I Are you driven to solve technical challenges and provide outstanding customer support? Desktop Support Analyst I
who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite.
Play a critical role in empowering staff and users through reliable, responsive technology support. Your work directly supports productivity, learning, and day‐to‐day operations across the organization.
Savings / Monthly 13% cap
Major Medical Insurance covers you and your immediate family
Ergonomic Chair (remote roles only)
250 pesos monthly stipend for internet and electricity (remote roles only)
1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
Your Mission as a Desktop Support Analyst I
Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time
Install, maintain,



and repair computers, servers, peripherals, and related IT equipment
Provide technical support for software applications, databases, and client service platforms
Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner
Ensure software license compliance across supported environments
Maintain accurate inventory records and safeguard the physical security of IT assets
Basic computer literacy and familiarity with technical software
Desktop Support Analyst I , you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a

📌 Desktop Support Analyst I (Celaya)
🏢 Dyopath
📍 Celaya