Who We Are As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There's never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today
Who We Want The Cross-Border Operations team has three distinct functions that make up different aspects of the overall cross-border service offering that we sell to our customers. The team is composed of a Client Success Mexico team, a Border Operations team, and a soon-to-be-formed Carrier Success team. Your responsibility, as the Cross-Border Operations Manager,
is to continue leading the Border Operations team and setting them up for sustainability, while also leading the Client Success Mexico team in Guadalajara. Additionally, you are a key leader within the Cross-Border Operations group and will carry in-office responsibilities of bringing leadership and stability to our growing Guadalajara office. n
What You'll Do
Build scalable and standardized processes and document structure for the Border Operations team and Client Success Team Act as a point of escalation for any issues arising at the border and with any customer-specific issues Heavy focus on performance management and standardizing operational processes Focus on service and KPIs with every customer to make sure we deliver world class service Train, and retain your employees while identifying any future leaders that can be developed into future leaders at Arrive Act as a stakeholder when onboarding new accounts for