The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day
Our team designs, manages and operates DoorDash’s massive and growing general network of support centers, with the ultimate goal of delivering a world-class customer experience every time.
As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency.
Analysis on historical data to provide insights that improve support operations.




Guide Short-Term staffing adjustments to address current staffing gaps.
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
drive new ideas to be built and tested
Analytical and data driven - you love getting into the weeds.
you're focused on quality, output driven, an extreme hustler, proactive, and always pushing yourself to do better.
Rapid change and learning is exciting to you, and you excel in constant change.
You love data. You let data win arguments, and you're comfortable pulling data or modeling in Excel/Google Sheets.
You have 4+ years of post-grad experience. At DoorDash, our mission to empower local economies shapes how our team members move quickl

📌 Senior Analyst, Network Performance, Remote (Hermosillo)
🏢 Doordash
📍 Hermosillo