Our Company:
ISN was established in 2001 and is a general leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. Please submit resumes in English
The position
As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development.
Specifically, you will:
Proactively service and support contractor/ supplier customers
Conduct training on software products via phone, web based and face to face meetings
Participate in the implementation of sales and marketing projects
Field incoming calls, handle contractor customer inquiries and troubleshoot problems
Assist with CRM testing
Handle customer account management functions,



including invoicing and collections
Proactively analyze customer service processes and bring forth ideas for continuous improvement
Apply customer-centric consulting approaches to ensure the success of customer inquiries
Who should apply?
Excellent verbal and written communication skills
Excellent customer service orientation
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
Desire to work with people and consistently engage in verbal interaction over the phone
Ability to de-escalate calls using critical thinking and soft skills
Genuine desire to progress into a sales development role
Requirements:
Bachelor's degree from an accredited university and/or equivalent work experience
Bilingual in English & Spanish (read, write and speak)
ISN Benefits*
100% paid private health coverage premiums for employees and dependents
Employee assistance program
Paid time off
0-1 year – 15 day (pro-

📌 Business Development Associate (Guadalupe)
🏢 ISN Software
📍 Guadalupe