About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role: The Implementation Engineer plays a crucial role in our Professional Services organization, serving as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position combines deep technical expertise with client-facing responsibilities to ensure successful enterprise-level deployments and drive customer adoption.
What you'll do:



Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements
Design and validate solutions that align with customer needs and platform capabilities
Configure advanced platform features including IVR flows, routing strategies, and integration points
Provide technical guidance throughout the implementation lifecycle
Drive multiple concurrent implementation projects, managing technical deliverables and timelines
Configure and validate complex integrations between Glia's platform and client systems
Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success
Lead technical aspects of user acceptance testing and solution validation
Serve as a trusted technical advisor during customer implementations
Deliver technical training and knowledge transfer to customer teams
Manage client expectations while driving product adoption a

📌 Engineer; Network/Software (Santa Catarina)
🏢 Glia
📍 Santa Catarina