Description Customer Success & Client Retention Expert – Remote
Part-Time ( Location:
Customer Success & Client Retention Expert
to strengthen customer relationships, improve retention, and deliver an exceptional client experience throughout the customer lifecycle. This is not a reactive support role. You'll take ownership of customer success initiatives by proactively engaging clients, identifying churn risks, improving onboarding, and implementing retention strategies that increase customer satisfaction and long-term loyalty. You'll collaborate closely with leadership, sales, and operations to ensure every client receives ongoing value while helping the business improve retention and customer health. Customer Success & Relationship Management
Ensure customers consistently receive value from the company's services. Support renewal conversations and identify opportunities to expand customer relationships.
Support new client onboarding to ensure a smooth transition. Customer Feedback & Experience
Collect customer feedback through meetings, surveys, and ongoing conversations.
Collaborate with internal teams to improve products, services, and customer experience. Reporting & Customer Health
Monitor and report on customer success metrics, including: Customer Retention Churn Rate Net Promoter Score (NPS) Customer Satisfaction (CSAT) Maintain accurate CRM records and customer health updates. Identify patterns, risks, and opportunities through data analysis. Excellent relationship builder with strong interpersonal skills. Organized and comfortable managing multiple customer relationships. Self-motivated and successful in remote environments.
Proven experience in: Customer Success Client Success Account Management Client Retention Core Skills
Strong understanding of: Customer lifecycle management Customer retention strategies Relationship management Customer engagement Experience using CRM platforms such as: HubSpot Salesforce Similar CRM systems Strong analytical and probl