The Opportunity This is more than just a training role; As a Technical Trainer, you will solve critical adoption challenges by bridging the gap between project implementation and independent customer success, ensuring our users don't just observe workflows but master them. You'll join a team where you have genuine creative autonomy to design content, high visibility across complex SaaS platforms, and the agency to raise the quality bar for how we empower our integral customer base.
What You'll Do As the Technical Trainer , you will hit the ground running by stepping into a meaningfully updated delivery model that anchors training directly to active implementation milestones, from kickoff through hypercare. You will transition away from building content in isolation to working inside active customer projects, ensuring that every training session is tailored to real-world scenarios and shifting customer priorities.
You'll play a key role in driving measurable impact by owning a recurring cadence of customer training and developing hands-on,
scenario-based programs that reflect actual customer workflows. Your work will involve collaborating closely with Solution Delivery and Customer Success teams to identify training gaps and propose proactive solutions that drive long-term adoption. The Skills You'll Have Training Delivery & Facilitation
Deliver live Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT) using hands-on, scenario-based exercises tailored to end-user and admin-level audiences, adjusting facilitation pace and approach in real time based on learner engagement and comprehension.
Support participants through live exercises and ambiguous situations, maintaining focus on learning objectives and making sound decisions when priorities or conditions shift mid-engagement.
Apply adult learning principles and a learner-centered mindset to design and deliver experiences that prioritize genuine skill transfer over content coverage.
Bring intellectual