Eaton’s IS AER ITD division is currently seeking a Customer Service Manager.
The Customer Service Manager will manage the Customer Representatives’ team with the objective to maximize customer satisfaction and increase performances.
The Customer Service Manager will recommend staff actions including selection recommendations; coaching, propose disciplinary actions; perform employee performance appraisals; Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.
This position will interface either with strategic customers, provide them with updates on quotes, purchase orders, deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.
This includes working with sales, planning, supply chain, operations, and quality.



Manage all aspects of the Customer relationship and daily interactions.
Support Order Management to ensure accurate and timely Order processing and returns.
Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
Follow up on quotes and monitoring quotes
Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
Team with Supply Chain Management and Operations to expedite urgent Customer needs.
Team Management:
Manage the Customer Service Representatives team.
Implement and participate in rituals with key local interfaces (Planning Supply Chain, Quality, Sales, Finance …).
Ensure that Customer Service Representatives are adequately trained.
Bachelor’s Degree in Business, Marketing, related or approved field from an accredited ins

📌 Customer Service (Mérida)
🏢 Eaton
📍 Mérida