Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading general organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
Provide L3 production support and resolve complex production issues through detailed analysis.
Troubleshoot incidents, implement code fixes, and perform rigorous testing.
Support Java applications and production servers running on cutting-edge platforms.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Collaborate with development teams to improve application stability and performance.
Develop new functionalities that support evolving business requirements.
With 3+ years of experience as an L3 Production Support Engineer ,



you should be proficient in the following technologies:
Strong hands-on experience with Core Java
Experience working on Java technology stack projects
Strong knowledge of SQL
Experience with Splunk for debugging and log analysis
Hands-on experience with ServiceNow and workflow processes
Experience with AWS (preferred)
Experience performing L3 Production Support
Ability to successfully complete a CoderPad coding assessment
Bachelor's degree or higher.
~6–9 years of overall software development experience.
~ Fluent in English ( Advanced – C1/C2).
~ Understanding of Agile methodologies is a plus.
~ AWS Certification is an advantage.

Remote position.
Monday to Friday, 09:00 – 18:00 .
Advanced English skills are mandatory.
Performance bonuses, grocery coupons, and savings are found.
SGMM Medical insurance, family, and Life insurance.
Candidates must include their compensation expectations in thei

📌 Production Support Engineers (Guadalajara)
🏢 Xideral
📍 Guadalajara