Boldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for Boldr Impact.
provides advanced high-level technical and implementation support to post-sale customers, serving as the ultimate escalation point for complex technical issues. This role partners closely with Project Managers and cross-functional teams to ensure timely, high-quality implementations while resolving inbound technical issues with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, data systems, and web applications to diagnose issues, support integrations, and continuously improve support processes.
Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met. Provide first- and second-level technical support for post-sale customers via inbound channels Debug, optimize,



and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.
Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders Investigate and resolve implementation-related support requests Build, maintain and structure technical knowledge bases and SOPs to support the client and also to empower T1/T2 teams to resolve issues Identify recurring issues and recommend process or system improvements Collaborate with internal technical and product teams to resolve escalated issues Support testing, validation, and post-implementation stabilization Maintain high standards of client satisfaction, accuracy, and responsiveness Act as the highest escalation point for complex technical and implementation issues, taking ownership in operations when t1/t2 or project managers required deep technical intervention Annual

📌 Technical Support Specialist (Tijuana)
🏢 Boldr
📍 Tijuana